Shipping
Processing and dispatch
All orders are processed and shipped within 4–10 business days. Orders are not shipped or delivered at weekends or on public holidays. During peak periods shipments may be slightly delayed, so please allow extra transit days. If there is a significant delay with your order, we will let you know by email.
Tracking your order
You will receive a tracking link by email as soon as your order is dispatched. Tracking can take 24–48 hours to begin updating. If your tracking has not moved after 5 business days, get in touch through our Contact page and we will chase it up for you.
Shipping costs
Shipping is calculated at checkout and shown to you before you pay.
Incorrect addresses
It is the customer's responsibility to make sure the shipping address is correct. There is only a short window to correct an address before an order is dispatched, so please contact us immediately if you think you have entered the wrong details. Orders returned to us as undeliverable because of incorrect address information may incur a restocking fee at our discretion.
Lost or stolen packages
If your tracking shows your parcel as delivered but you have not received it, please contact your local carrier or authorities in the first instance. If your order arrives damaged, contact us within 14 days and we will resolve it.
Out of stock items
If an item is out of stock we will hold your order until everything is available to dispatch together.
Import duties and taxes
Orders shipped outside the United States may be subject to import duties or taxes charged by your local customs authority. These are the responsibility of the recipient.
Questions
Email us at info@reliovana.com or use our Contact page.
For our full shipping terms, see our Shipping Policy.